Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, which will include a tracking number.

2. Shipping Estimates & Delivery Time

  • We offer reliable international shipping to ensure your package arrives safely.

  • Depending on your location, estimated delivery times generally range between 7-12 business days once the order has been dispatched.

  • Please note: Delivery delays can occasionally occur due to custom clearance procedures, unexpected logistics peak seasons, or severe weather conditions.

3. Shipping Rates

  • Standard shipping rates will be calculated and displayed at checkout.

  • (Optional / If applicable) We offer Free Shipping on orders over a certain threshold or on specific promotional multi-box bundles.

4. Customs, Duties, and Taxes

  • Our brand is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  • If a package is returned to us because the customer refused to pay local customs duties/taxes, the customer will be responsible for the original shipping costs and any return fees incurred.

5. Shipment Tracking

  • Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking information is usually active and viewable within 24-48 hours of dispatch.

  • You can track your package directly through our website's tracking page or via major international tracking portals (e.g., 17track).

6. Wrong Address Disclaimer

  • It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a very small window to correct an incorrect shipping address.

  • Please contact us immediately if you believe you have provided an incorrect shipping address. If the parcel is delivered to an incorrect address provided by the customer, we cannot issue a refund.

7. Lost or Damaged Packages

  • Our brand is not liable for any products damaged or lost during transit if the tracking status is marked as "Delivered" by the local courier.

  • If you received your order damaged, please save all packaging materials and damaged goods, and contact our customer support team immediately at [Your Support Email Here] with photo evidence so we can file a claim with the carrier and arrange a replacement for you.